FAQs

What are your 3 Guarantees For Every Customer?

#1 — Our Easy-Refund Guarantee makes us work harder to please customers. If you’re not satisfied for whatever reason, we’ll refund your money hassle-free. We know some bad guys will take advantage of our policy to get free lessons. Thankfully, our happy customers more than compensate for freeloaders.

#2 — We’re always working on bringing you new videos. Videos take time, especially watercolor videos. Even the best artists don’t paint everything perfectly the first time (especially on camera), which means we need to shoot again and again. We’ve been adding 2-4 new video classes each month.

#3 — Our customer care team always responds promptly and politely. We hate being mistreated by so-called “customer service” just as much as you do.

I bought a membership, now how do I sign in?

Watercolor University automatically detects members and unlocks all videos for them. If videos are blocked, you can bypass the paywall by clicking ‘Sign In’ at the bottom of the paywall pop-up or you can click ‘Manage Account’ at the bottom of each page.

What is your 100% Satisfaction Guarantee & Easy-Refund Policy?

If you aren’t satisfied, email [email protected] within 30 days of the purchase date. Include the original receipt. That’s it! There’s no catch. We will refund your last payment in full and we won’t prorate your last payment, even if you’ve used up a good chunk of your membership before requesting a refund. If you want your money back because you aren’t satisfied, you can have your money back. We want to be generous with our Easy-Refund policy because we stay in business thanks to happy customers.

How does payment work and what happens when I buy a membership?

We accept nearly every payment option: VISA, Mastercard, American Express, Discover, PayPal, Amazon Payments, Bitcoin and Dwolla. After buying a membership, you can immediately begin watching every Watercolor University video class. You’ll also receive a purchase confirmation email from Tinypass, our payments system.

You can either pay a 1-time fee or commit to monthly/yearly automatic payments for continuous, uninterrupted access. Paying a 1-time fee gives you unlimited views for a pre-specified number of days, starting from the time you make your 1-time payment. If you commit to month-to-month or yearly payments, each membership cycle begins when you’re charged. For example, if you type in your credit card to buy a month-to-month membership with 3-day free trial at 1pm on January 1, your card isn’t charged until after the free trial ends at 1:01pm January 4. If you don’t cancel your membership, your next charge will automatically happen 30 days after January 4.

Cancel anytime by emailing [email protected] with your purchase confirmation email.

How secure is my credit card information?

All payments are handled by Tinypass, which powers transactions for big-name brands like Esquire and Cosmopolitan. We figure if Tinypass is good enough for them, it’s good enough for us. We actually never see your payment information, so we can’t leak it even if we were forced to.

To further protect yourself online, we recommend signing up for automatic alerts from your credit card and payment providers. You’ll catch mysterious transactions quicker, which means you can challenge them quicker with your credit card and payment providers. Providers usually refund mystery charges when you challenge them.

What kind of technology do I need to enjoy these videos?

If you can watch YouTube, you can watch all the videos on Watercolor University. We use HTML5 video players, which means we support nearly every Internet-connected device on the planet, including Apple’s iOS devices and Android devices.

What colors, brushes and other watercolor supplies do I need?

The vast majority of classes require only watercolor paper, paints and brushes. Every class mentions any additional supplies you may need to follow along. Looking for a list of supplies to buy? Check out this free guide for all your basic watercolor painting supplies.

Who are the instructors?

All instructors are hand-picked. They’re accomplished watercolor artists and experienced teachers. Biographies are displayed inside each class.

How do I change my payment information, email or password?

Refer to the instructions on your original receipt to log in to Tinypass or log in to your Tinypass account directly at Tinypass. Because we use Tinypass to protect and facilitate payments on Watercolor University, you’ll need to manage your payment and email information on Tinypass’ website.

Can I watch video classes on another computer/device?

Yes! If you keep an active membership, you can always sign in when you’re prompted to pay. The sign-in link is at the bottom of the paywall pop-up.

What happens when my membership expires?

You will lose unlimited views of every Watercolor University class. To regain unlimited views, you can make another 1-time payment or recommit to month-to-month/yearly payments.

Can I download video files?

We use streaming technology to deliver videos to your screen, which means you don’t need to download any files which clog up your hard drive. Files are protected so they cannot be downloaded and shared around the Internet.

How do I contact Watercolor University?

Easy! Just email [email protected] We’re looking forward to hearing from you.

How do I become an instructor?

Let’s talk! Drop us a line at [email protected]